Financial Ombudsman : Towards an Effective Customers Rights` Protection in Ukraine

dc.contributor.authorKhanyk-Pospolitak, Roksolana
dc.date.accessioned2020-09-29T11:06:51Z
dc.date.available2020-09-29T11:06:51Z
dc.date.issued2019
dc.description.abstractThis article explores the prerequisites and prospects for introducing the Financial Ombudsman Office in Ukraine as an institute for alternative (extrajudicial) resolution of disputes between consumers and financial service providers. Particular attention is paid to the analysis of the draft law on the establishment of the Financial Ombudsman in Ukraine. Considering the existing mechanisms of alternative dispute resolution in Ukraine and the possibility of their application to the issues of financial services consumers’ rights protection, the historical retrospective of the establishment of the Financial Ombudsman institute in Ukraine is considered. The author analyses the legal, institutional and theoretical prerequisites for the implementation of one of the Financial Ombudsman models operating in other countries. The focus is on the analysis of the compliance of the draft law on the establishment and operation of the institute with the principles set out in Directive 2013/11 on consumer ADR. At the same time, it is stated why one or another structure of the legal regulation of the establishment and activity of the Financial Ombudsman Office in Ukraine was chosen. The author, as one of the experts involved in the drafting of the law, concludes that, despite the compliance of the draft law with the European principles of the ABC, there is, unfortunately, no prospect of its adoption as a legal basis for setting up a Financial Ombudsman Office in Ukraine at the moment and in the coming year, and analyses the causes.en_US
dc.identifier.citationKhanyk-Pospolitak R. Financial Ombudsman : Towards an Effective Customers Rights` Protection in Ukraine / Roksolana Khanyk-Pospolitak // Access to Justice in Eastern Europe. - 2019. - Issue 3. - P. 51-63.en_US
dc.identifier.urihttps://doi.org/10.33327/AJEE-18-2.4-a000019
dc.identifier.urihttps://ekmair.ukma.edu.ua/handle/123456789/18007
dc.language.isoenuk_UA
dc.relation.sourceAccess to Justice in Eastern Europe.en_US
dc.statusfirst publisheduk_UA
dc.subjectADRen_US
dc.subjectextrajudicial dispute resolutionen_US
dc.subjectFinancial Ombudsmanen_US
dc.subjectconsumer protectionen_US
dc.subjectarticleen_US
dc.titleFinancial Ombudsman : Towards an Effective Customers Rights` Protection in Ukraineen_US
dc.typeArticleuk_UA
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