Institute of financial ombudsman: European models of functioning and introduction in Ukraine
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Date
2019
Authors
Horbova, Anna
Galagan, Volodymyr
Basysta, Iryna
Riabchynska, Olena
Hayrapetyan, Ashot
Journal Title
Journal ISSN
Volume Title
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Abstract
The article is devoted to the study of the features of the financial ombudsman institution.
The thoughts of various scholars on the definition of financial ombudsman were disclosed. It focuses attention on the fact that in the European Union, the effective functioning of the
mechanism for out-of-court settlement of disputes between financial institutions and consumers
of their services is ensured in compliance with either certain legislative acts or relevant
documents of a recommendatory nature. The two models of the functioning of the institution of
financial ombudsman were outlined and the features of each of them were considered. In the
study of the German model of the institution of financial ombudsman, its main advantages were
emphasized. The questions about the introduction of the institution of financial ombudsman in
Ukraine on the path to European integration were considered. In particular, some provisions of
the Ukrainian draft law "On the establishment of a financial ombudsman", aimed at further
legislative consolidation of the legal status of a financial ombudsman and the specifics of such
activities, were also considered. The feasibility of introducing the institution of financial
ombudsman in Ukraine as an effective mechanism for out-of-court settlement of disputes between
financial institutions and clients was determined.
Description
Keywords
Institution of Financial Ombudsman, Financial Ombudsman, Financial Disputes, article
Citation
Institute of financial ombudsman: European models of functioning and introduction in Ukraine [electronic resource] / Horbova A. O., Galagan V., Basysta I., Riabchynska O., Hayrapetyan A. // Journal of Legal, Ethical and Regulatory Issues. - 2019. - Vol. 22, Issue 2S. - 6 p.